May helpdesk tickets by category and SLA breaches
The request
The task request supplied to the adapter, alongside the workspace below. Runtime instructions, authorized tools and skills also affect the system. Containerized runs withhold host-side references; local mode is not an isolation boundary.
Can you turn the helpdesk export into May's report for Thursday's ops meeting - tickets per category and how many breached the SLA? Save it as tickets_report.xlsx with live formulas, and write the headline in memo.md. Gwen's email and the policy in the folder say how we count.
Workspace
- IT_service_levels_2024.txt
- IT_service_levels_2026.txt
- email_from_gwen.txt
- helpdesk_tickets_export_2026-06-01.csv
Expected deliverables
- memo.md
- tickets_report.xlsx
Recorded acceptance checks
The table uses check names and outcomes from the frozen campaign ledger. Acceptance requires all required predicates to pass; a predicate may itself contain a tolerance or coverage threshold. Its scope is part of the measurement contract.
| Recorded check | Type | Required | Failed / observed |
|---|---|---|---|
| tickets_report.xlsx exists | file_exists | yes | 0 / 6 |
| live formulas | xlsx_has_formulas | yes | 0 / 6 |
| no error cells | xlsx_no_errors | yes | 2 / 6 |
| Email tickets (no merged, spam or April tickets) | xlsx_value_present | yes | 1 / 6 |
| Network SLA breaches (business hours, holiday skipped) | xlsx_value_present | yes | 3 / 6 |
| total tickets | xlsx_value_present | yes | 1 / 6 |
| total SLA breaches | xlsx_value_present | yes | 3 / 6 |
| memo states the breach count | text_sentence_matches | yes | 2 / 6 |
Current task declaration (8 checks)
From task.yaml. Original runner grading and frozen retrospective scoring are separate. Read the frozen source for the rules behind the reported results.
- tickets_report.xlsx exists —
file_exists, required - live formulas —
xlsx_has_formulas, required - no error cells —
xlsx_no_errors, required - Email tickets (no merged, spam or April tickets) —
xlsx_value_present, required - Network SLA breaches (business hours, holiday skipped) —
xlsx_value_present, required - total tickets —
xlsx_value_present, required - total SLA breaches —
xlsx_value_present, required - memo states the breach count —
text_sentence_matches, required
Recorded results, desk release
| System | Repetitions | Frozen / 3 | Original / 3 | Median minutes | Mean model estimate (USD) |
|---|---|---|---|---|---|
| Proto / DeepSeek V4.1 Flash | 3 | 3 | 7.6 | 0.0856 | |
| Codex / GPT-5.6 sol | 0 | 0 | 5.8 | 0.7804 |
These are repeated executions on the released fixture, not independent new business cases. Cost is captured model usage priced under the recorded assumptions, excluding infrastructure and human review. Per-attempt check verdicts, raw and frozen verdicts, usage, receipt and artifact hashes for this task are in results/latest/attempts.jsonl under "task": "helpdesk-tickets-report".
Recorded results, desk comparison, 28 September 2026
| System | Repetitions | Frozen / 3 | Original / 3 | Median minutes |
|---|---|---|---|---|
| Proto / GPT-6 sol | 0 | 0 | 4.1 | |
| Codex / GPT-6 sol | 0 | 0 | 4.1 | |
| Proto / DeepSeek V4.1 Flash | 3 | 3 | 3.0 |
A separate campaign under the same frozen scorer, not pooled with the release. Conditions and data.